e-commerce eCommerce call center outsourcing

E-commerce Customer Experience Outsourcing

In a competitive e-commerce landscape, exceptional customer service can often be the reason a customer chooses your brand over a competitor. First One Solutions’s deep e-commerce support experience allows us to partner with e-commerceers to provide stellar customer experiences while maintaining a seamless standard of service across all channels.

What makes First One Solutions the domestic e-commerce customer service outsourcing solution?

● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!

● Concierge-level service - let our reps walk your customers through their purchase process with screen-sharing and co-browsing options.

● Analytics integration - we integrate analytics into every aspect of our experience to provide actionable insights for our client-partners. (Read more about our Data Analytics services here.)

outsourcing contact center for healthcare

Healthcare & Insurance Customer Support Outsourcing

The healthcare industry is one of the most sensitive industries to service, and at First One Solutions we don’t take this mission lightly. We’re proud to offer sensitive, informed, and professional domestic support for providers across the industry. We’re B2B pros - we’ve partnered with doctor’s offices, clinical trials, billing services, and insurance companies to great success. Let us see how we can work with you to create a better customer experience today.

Why is First One Solutions the best partner for your health-related outsourcing needs?

● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!

● Deep industry experience - our domestic representatives have provided support for tens of thousands of SKUs for nearly every aspect of the industry from clinical trials and billing to office appointment management.

● Highly-trained representatives - we’re proud to service hyper-local clients in NY/NJ with location-specific training for multi-campus companies.

Customer service, chat and email outsourcing

Domestic Telecom & Technology Outsourcing

For over 10 years First One Solutions has partnered with providers to navigate the crowded telecom industry while providing exceptional levels of customer service to our client-partners. In the telecom industry, one of the biggest provider challenges is extending the lifespan of your customers. One of the best ways to extend customer lifespans is to provide exceptional customer service. Partner with First One Solutions for excellent, comprehensive customer service outsourcing.

Why is First One Solutions the best choice for your telecom customer service outsourcing needs?

● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!

● Industry expertise - First One Solutions is deeply experienced in providing telecom and technology customer support informed by data analytics. (Read more about our Data Analytics services here.)

● Robust training programs - our reps are trained in every industry standard customer service platform, so we’re ready to start learning your customer service standards on day one!

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Public Sector & Government Outsourcing

First One Solutions is no stranger to providing services to the public sector and government entities. We’ve worked with both state and federal level agencies to provide valuable support for projects ranging from education to national infrastructure. First One Solutions is sensitive to the hiring needs of the public sector - we’re both experienced and comfortable in recruiting representatives that can clear background checks with flying colors and handle the increased responsibility of security clearance.

Why choose First One Solutions for your public sector outsourcing needs?

● Familiar with industry requirements - we’re no stranger to placing representatives with organizations that require background checks and/or security clearance.

● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we!

● Wide range of industry experience - we’ve worked with organizations ranging from top tier federal agencies to local authorities.

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Luxury Customer Support Services

At First One Solutions, we understand the difference between a $30 customer and a $300 customer - that’s why we train our representatives to know every facet of your product. Luxury and high-end customers expect nothing but the best in customer service and with First One Solutions that’s exactly what you’re getting. Our domestic call center outsourcing services mean that our representatives are fans of your products too! When our representatives help your customers it’s often with the experience of having used or heard of the product prior - making it easier for your customer to be understood and contributing to a quicker resolution.

Why is First One Solutions an excellent Luxury Customer Support Services provider?

● Domestic, passionate representatives - our reps love the products they provide support for, leading to a better end-user experience and a lasting connection with the customer.

● Robust training programs - our reps are trained in every industry standard customer service platform, so we’re ready to start learning your customer service standards on day one!

● Our client-partner approach - we treat each of our clients as a partner in our joint success, so when you succeed so do we.

For price quotes or inquiries
Email: sales@firstonesolutions.com