A call is a connection and is still the most important touch point for a customer. At First One Solutions we understand this and want to give your customer the "wow" experience. It starts with a friendly rep, easy to understand, and someone who will connect with your customer. Reps are empowered to take decisions. They are your customer’s voice. We understand that and make every call count. Understanding why a customer is calling, is it a repeat call? Is there an underlying issue, these come naturally to reps from First One Solutions.

We provide exceptional experiences to your customers. Our agents are trained to not only resolve customer's current issue, but also any downstream issues. Our professionals are empowered to make exceptions, which helps to increase our first resolution score. We also help in making a training document if you don’t have one already and can help you define your process flow. We understand that call center outsourcing is amongst the most important decisions that you will take and intent to be a true partner.

We have been offering customer support outsourcing since 2010, offering domestic call center outsourcing services.

We also have eClinicalWorks (ECW) trained reps to take calls from your patients and make follow up calls.

This channel is popular with the millennials who expect answers in real time without having to pick up the phone. We are available 24x7 to answer any chat questions from your customers. Chat will be auto-started to engage a customer, and it can be converted into a screen-share with co-browsing with customers and prospective customers. Our back office outsourcing reps can also do chat and chat reps can do back office outsourcing work too.

Big data represents a new opportunity for companies to manage and improve upon their business operations. We provide insights on customer behavior, helping increase repeat customers and revenue.